ETERNAL HARMONY RETREAT
Terms and Conditions
YOUR CONTRACT
Clause 1. By making a booking you enter into a contract with Can Do Ventures Limited, known as the “Agent”.
Clause 2. Your purchase is subject to policies set forth by the Agent in these terms and the policies set forth by individual venues.
Clause 3. Without prejudice to the Agent’s other rights your booking may be cancelled, and admission refused at any time at the Agent’s sole discretion upon the Agent refunding the paid purchase price.
Clause 4. Once bookings are made, they cannot under any circumstances be cancelled, refunded, exchanged or transferred except as set out in these terms.
Clause 5. If the event is cancelled or moved to another date, then clause 24 will apply. Except for these circumstances, any alterations to your booking will be at the discretion of the Agent and will incur a £10 per booking administration charge.
Clause 6. When you place your order, you agree that the tickets are for the personal use of you and your spouse only and will not be resold or transferred. Any attempt to resell the tickets will result in your orders being cancelled without refund and without prior notification.
Clause 7. In order to prevent fraud and to protect all parties, you may be asked to provide additional information after your booking so that we can verify your identity.
Clause 8. Tickets are sold subject to the Agent’s right to alter or vary the advertised programme. Such right to alter or vary will be limited to such alterations and variations that are reasonably necessary for the effective overall organisation of the event and/or such alterations and variations that become necessary due to events or circumstances beyond the Agent’s reasonable control. Such alterations and variations may be made without the Agent being obliged to refund monies or exchange tickets.
Clause 9. Only the cardholder can present the credit or debit card used to make payment and sign a receipt. This is part of the credit card merchant agreement and is in place to protect both the Agent and the cardholder from potential credit card fraud.
Clause 10. The Agent will deliver tickets electronically or via post. Where an event is e-ticketed the Agent will send an e-ticket email that will include all booking information. You will need to print or save your e-ticket to your devise and bring it with you to the event to. For events where tickets are ‘postal tickets’ ticket will be issued in time to arrive with you no later than 48 hours before the event. The Agent reserves the right to require you to collect tickets from the venue. It is not possible for you to choose to have e-tickets sent by post or postal tickets sent electronically.
Clause 11. If orders are sent and then returned to us as “unknown email”, we reserve the right to cancel the order without refund.
Clause 12. The Agent will only send orders to the address given at the time of booking.
CANCELLATIONS, CHANGES AND REFUNDS
Clause 13. All bookings are subject to a non-refundable booking fee of £85.00
Clause 14. Occasionally, events need to be cancelled or postponed for a variety of reasons. If the event is cancelled, then the face value of your ticket will be refunded but the Agent will not be liable for any other costs that you may have incurred.
Clause 15. Tickets are for the event and not for one specific activity or attraction. The Agent will use their best endeavours to present the line-up as advertised, but this cannot be guaranteed. Refunds will not be given due to changes in line-up or progamme.
Clause 16. Neither the venue nor the Agent shall have any liability for loss or damage beyond the face value of the ticket purchased. Nothing in this clause will limit the Agent’s liability for death or personal injury caused by the Agent’s negligence or fraud or fraudulent misrepresentation.
Clause 17. If an event is cancelled or rescheduled the Agent will use reasonable endeavours to notify ticket holders of the cancellation or re-scheduled date. Notices of cancelled or re-scheduled dates will be emailed to the ticket holder at the email address they supplied when they purchased the ticket.
Clause 18. In the event of cancellation of an event by the Agent, a refund of the face value of the tickets will be provided.
Clause 19. If an event is rescheduled, by the Agent, the Agent will make reasonable endeavours to notify ticket holders of the rescheduled date and ticket holders will be offered tickets at the rescheduled event (subject to availability). If the ticket holder is unable to attend the rescheduled event, a refund of the face value of the tickets will be provided.
Clause 20. If you cancel your booking for any reason, you may request for your booking to be transferred to an alternative date by notifying the Agent in writing as soon as reasonably practicable. If a request for an alternative date is not made or cannot be met, a cancellation fee shall apply as follows:
| Number of Days’ Notice | Proportion of Booking Fee Payable |
| 0 – 30 Working Days | 100% |
| 31 – 40 Working Days | 75% |
| 41 – 50 Working Days | 50% |
| 51 – 80 Working Days | 25% |
| 80 Working Days or more | 15% |
Clause 21. No refunds will be offered to ticket holders who are refused entry or ejected from a venue on account of abusive, threatening, drunken or other anti-social behaviour (including smoking in no smoking areas), carrying offensive weapons, fireworks, illicit drugs or illegal substances, or making unauthorised audio, video or photographic recordings. Where the action of a ticket holder is considered to be of an illegal or criminal nature it may be reported to the police and those involved may face criminal prosecution. Anyone caught defacing or causing damage to the site in anyway will be evicted from the site and will face criminal prosecution.
RIGHT TO ADMISSION
Clause 22. Your ticket is issued subject to the Rules and Regulations of the venue and Agent. Full details are available on request. Breach of any of these Rules and Regulations or any unacceptable behaviour, nuisance or injury shall entitle the venue or Agent to eject you from the venue.
Clause 23. The Agent reserves the right to refuse admission to or to eject ticket-holders from the venue without a refund. Anti-social behaviour will not be tolerated and will result in ejection from the site without refund or compensation.
Clause 24. Dangerous behaviour, fly pitching or sale of any other goods or other unauthorised trading will result in immediate expulsion from the site. Flyers should not be distributed anywhere on the event site without the express written permission of the Agent.
Clause 25. No unauthorised trading is permitted within the venue or any official parking facility.
Clause 26. The right to admission to the event is reserved by the Agent and event venue, who may take health and safety, environmental and security concerns into account at their discretion, and may on occasion carry out security searches.
FORCE MAJEURE
Clause 27. The Agent shall not be in breach of the Agreement if there is any total or partial failure of performance by it of its duties and obligations under the Agreement due to any act of God, fire, act of government or state, war, civil commotion, insurrection, embargo, prevention from or hindrance from obtaining any raw materials or energy, sickness or other cause beyond its reasonable control.
Clause 28. If the Agent is unable to perform its duties and obligations under the Agreement as a direct result of one or more such causes the Agent shall give written notice to the Client of such inability stating the cause in question and clause 14 of these terms shall apply.
DATA PROTECTION AND CONFIDENTIALITY
Clause 29. The privacy and data protection policy of the Trainer which can be accessed here https://candoacademy.net/privacy-policy/ should be read in conjunction with these terms and conditions of the Agreement.
Clause 30. On setting up your account, the Trainer will store your data on its database. The Trainer may use your details to contact you about your booking, or with details of other events that you may be interested in. You will only receive contact from the Agent, its partners or other suppliers that we work with, and the Agent will not pass on your details to any 3rd parties.
Clause 31. The Agent is responsible for the processing of your personal information in accordance with the Data Protection Act 2018
GENERAL
Clause 32. Any typographical clerical or other error or omission in any sales literature, administrative documentation, course materials, invoice or other document or information issued by the Trainer shall be subject to correction without any liability on the part of the Agent.
Clause 33. No variation to these Terms and Conditions shall be effective unless made in writing and signed by an authorised representative of the Trainer.
APPLICABLE LAW
Clause 34. Any disputes arising out of or in connection with the Agreement will be governed and construed in accordance with the laws of England & Wales and the parties to the Agreement hereby irrevocably agree that the Courts of England & Wales have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Agreement.
Clause 35. If any provision of the Agreement (or any part of any provision) is found by a court or other authority of competent jurisdiction to be illegal, invalid or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Agreement, and the validity and enforceability of the other provisions of the Agreement shall not be affected.
COMPANY INFORMATION
Can Do Ventures Limited; Company No: 06841440
Registered Company Address: The Lighthouse, Station Road, Maidstone ME14 1QJ